MDY Legal is a trading name of the limited liability partnership, Marriott Davies Yapp LLP (registered in England and Wales with number OC 370966; authorised and regulated by the Solicitors Regulation Authority – SRA No. 567044)
Registered office: Temple Chambers, 3-7 Temple Avenue, London, EC4Y 0DA, United Kingdom.
Members: L Davies, D Harris, T Yapp.
VAT Reg. No. GB 591 6296 08
MDY Legal complaints procedure, raising concerns to the Legal Ombudsman and Solicitors Regulation Authority
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure [here]. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Environmental Management System (EMS) Policy
MDY Legal is currently working to support the collective reduction of the organisation’s carbon footprint and the adoption of more environmentally sustainable practices. Please download the full MDY Legal Environmental Management System (EMS) Policy for further information.
Conditions of Access and Use
Though MDY Legal takes all reasonable care to ensure that the materials and information on this website are accurate and complete, they are provided for general information purposes only and are not intended to be comprehensive or to include advice on which you may rely. You should always consult one of our suitably qualified lawyers on any specific legal matter referred to. No liability can be accepted in respect of any loss or damage which may arise in connection with the use of or reliance upon any materials and information appearing on this web site. Certain parts of this website link to external internet sites, and other external internet sites may link to this website. MDY Legal is not responsible for the content of any external internet sites.
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